CASE STUDY – Miracle-Ear®

Miracle-Ear approached legendary direct marketer, Dan Kennedy, to help them solve the issue of patient flow into their retail locations.  Dan, along with Bill Glazer (president of Glazer-Kennedy Inner Circle), developed a marketing strategy to solve this issue.

Because of the work we did with Bill Glazer’s company, and for many of his clients, Bill hired us to develop a new lead generation funnel online to capture the interest of those searching for hearing solutions online, and offer people a hearing-loss success kit to be sent via mail.

In addition to developing the websites and response funnels, we also set up and purchased all the online advertising for Miracle-Ear, which included Google Adwords, Yahoo!, and MSN (Bing).  We generated 1000′s of leads per month for this client over a 3-month launch period which dramatically increased their in-store new prospects and provided new opportunities for case presentations for the retail store owners.

This process is a perfect example of how you can:

  1. Generate a prospect online
  2. Send prospect materials by both email and mail
  3. Get a prospect to set an appointment by phone
  4. Have a prospect meet with you in person for a live sales presentation

CASE STUDY – Golf Academy of America


This client requires a steady flow of  highly targeted leads for their 5  academy locations. We have been supplying them new student leads for well over 3 years – both from the United States, and all over the globe.  Because this campaign is highly efficient and routinely optimized, the leads being generated are amongst the highest converting leads their sales force processes, producing highly paid tuitions from each student.

CASE STUDY – Tuck School of Business at Dartmouth

We were hired to generate leads for Dartmouth College’s Tuck School of Business executive education program, after it had seen the costs of advertising rise while its number of qualified leads shrank. The only advertising that was generating a significant amount of viable leads were full-page ads in the Wall Street Journal, costing roughly $100,000 per day. While the ad was effective at generating leads, it wasn’t cost-effective.

For a program that generated $25,000 to $35,000 in revenue for each student, that type of advertising was cost prohibitive. It wasn’t easy to create an effective lead generation website for the program. The version of the lead generation website we ended up using differed significantly from the one we started with. We did at least 20 A/B tests on the site, all with the goal of increasing not just leads but qualified leads.

The client was running a global campaign because it wanted to attract students from overseas. However, our tracking and analysis efforts determined that leads generated from certain countries were unqualified. Since advertising to those countries consumed a significant part of the budget, we revamped the campaign to stop advertising to audiences there.

Meanwhile, we discovered that the leads coming in through traditional paid search sites—Google and Yahoo—were not of the quality that Dartmouth was seeking. We tried placing ads on about 25 secondary sites—ultimately identifying six “hidden gem” websites out of the 25. On those sites, we A/B tested 50 different advertisements to find the best-performing ad. We also pared down an initial list of about 25,000 keywords to just 2,000 highly profitable and productive keywords. It took about six months, but the results were extraordinary.

Leads generated from this effort have increased dramatically. Cost per lead has been significantly more cost-effective than the Wall Street Journal ads. Feedback from the executive education sales staff shows that the prospects generated are exactly the kind of serious prospect they were hoping for.

What you’ll notice about this last case study is the sheer volume of testing involved—25 traffic sources tested (only six cost-effective sources discovered), 50 different advertisements tested (only one “most effective” ad discovered), 25,000 keywords tested (only 2,000 “most productive” keywords discovered). In a purely statistical sense, nine out of 10 things didn’t work (or didn’t work as well as the something we discovered later).

Thankfully, the process of analysis and optimization allows you to get rid of the things that don’t work. It’s like taking a 10-question test in school, realizing you got only one answer right, and then legitimately erasing the nine questions you got wrong. You end up with a perfect score every time. This is exactly how the analysis and optimization process works.

CASE STUDY – Ali International

Ali Brown is one of the most successful female entrepreneurs of her generation. As founder and CEO of Ali International, LLC, a company which was recently named to the 2009 *Inc 500*, an exclusive ranking of the nation’s fastest-growing private companies, she has created a dynamic multimillion dollar enterprise that is devoted to empowering women around the world. Through the power of entrepreneurship, Ali has helped close to 40,000 members start and grow their own businesses.

I started working with Ali in 2006 before she launched her global brands.  Ali’s main concern when I started working with her was the low opt-in rate on her landing page. The page offered a subscription to her weekly newsletter, “Straight Shooter Marketing,” in return for a visitor filling out a contact information form. There was nothing horribly wrong with the page-it had a prominent headline, didn’t confuse the visitor with a lot of irrelevant text, it made a clear offer, and it reminded the visitor a number of times to opt in and fill out the registration form. Still, Ali was only convincing 6% to 13% of her landing page visitors to actually fill out the form. I evaluated Ali’s landing page and identified a number of areas for improvement:

1. Media: Ali’s old page had a still photo of her below the headline, with a link to an audio file below the photo. We replaced the still photo and audio file with a video clip, in which Ali introduces herself, makes her offer, and reminds the visitor to fill out the registration form.

2. Registration Form: On Ali’s old page, the registration form was “below the fold,” meaning that visitors had to scroll down the page before they could see it. On the new page, the first few lines of the form appear “above the fold,” making it much easier for visitors to understand what they’re supposed to do. We added a second registration form at the very bottom of the page, too, to make it easier for visitors who read through the entire page before deciding whether or not to opt in. This may seem like overkill, but anything you can do to make your page more user-friendly will pay off.

3. Headline: Ali’s old headline was large, colorful, and in the right place, but it was a little wordy. We cut the headline down from 40 words to 18 words on the new page, giving it a stronger message, making it easier to read, and making it easier on the eyes all at the same time.

4. The Offer: We expanded the offer from one item (the subscription to “Straight Shooter Marketing”) on the old page to three items on the new page. In addition to the subscription, visitors are also offered an audio class and a special report on ezine publishing.

5. Testimonials: The testimonials on Ali’s old page were compelling and authoritative, but we made them much more eyecatching and personal by breaking up the text and adding photos of the clients who provided the testimonials. We also added several additional testimonials-if you can get ten good testimonials from your clients, put every single one of them on your landing page.

6. Unnecessary Text: We also removed a little bit of unnecessary text from the page. The text wasn’t off-topic or repetitive, but we were able to take it off the page and get a cleaner look because Ali addresses all of the points in her video presentation.

So as you can see, even on a pretty good landing page, there was a lot that could be improved. Did it make a difference? Well, since Ali started using her new landing page, her opt-in rate has increased from 6-13% to 13-28%. In other words, she’s doubled her opt-in rate and cut her cost per lead in half. A picture may be worth a thousand words, but I think this example shows that a video is worth a hundred thousand.